Privacy Policy

Last updated: 31/01/2026

This Privacy Policy explains how AlwaysRide collects, uses, stores, and protects personal information.

1. What Information We Collect on this website

   We only collect basic contact information, which may include:

   • Full name
   • Email address
   • Phone number
   • Any information you voluntarily include in a contact form or message

   We do not collect:

   • Payment details
   • Identity documents
   • Health or sensitive information

2. How We Collect Information

   We collect personal information when you:

   • Submit a form on our website
   • Contact us by email, phone, or messaging tools
   • Voluntarily provide your details to enquire about our services

3. Why We Collect Information

   We collect personal information solely to:

   • Respond to enquiries
   • Provide information about our services
   • Communicate with you regarding rentals, plans, or support
   • Improve customer service and communication

   We do not sell, rent, or trade personal information.

4. How We Store and Protect Information

   Personal information is stored securely using reasonable technical and organisational safeguards.

   Access is limited to authorised personnel only.

   We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

5. Disclosure of Personal Information

   We may disclose personal information:

   • To service providers who assist us in operating our website or communications (e.g. email hosting), only where necessary
   • When required or authorised by law

   We do not disclose personal information to third parties for marketing purposes.

6. Overseas Disclosure

   We do not intentionally disclose personal information overseas.

   If any service providers store data outside Australia, we take reasonable steps to ensure compliance with Australian privacy laws.

7. Cookies and Analytics

   Our website may use basic cookies or analytics tools to ensure functionality and improve performance.

   These tools do not collect personally identifiable information beyond standard technical data.

8. Access and Correction

   You may request access to, or correction of, your personal information by contacting us using the details below.

   We will respond within a reasonable timeframe.

9. Retention of Information

   We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Changes to This Policy

    We may update this Privacy Policy from time to time.

    The updated version will be published on our website with a revised date.

For privacy requests, contact hello@swiftwheel.example.